Frequently asked questions

All our fine chocolates are made in France. We work closely with hand-picked artisans who bring our recipes to life.

Pistoles de Marie-Antoinette are one of the House's great specialties.

They were created especially for the sovereign, who regularly suffered from headaches. As pharmacist to King Louis XVI at the time, the founder of our House decided to mix chocolate with medicine to make the taste more pleasant. He created “Marie-Antoinette's pistoles bienfaitrices,” the first chewable chocolates at the time.

Today, it's one of the most emblematic creations in our history.

The Minimum Durability Date (MDD) indicated on the back of each package is different for each product. Past this date, the products lose their initial taste and appearance.

To fully appreciate their texture and flavor, we recommend that you enjoy our ganaches and pralines within 3 weeks of purchase.

Our chocolate bonbons should be stored in a dry place, at an ideal temperature of between 16° and 18°, to preserve all their taste qualities.

This option will be proposed upon checkout. You can enter the recipient's name and the personalized message you want. The note will be printed and added to the order.

All our products are carefully prepared and packaged. When checking out, you can add a gift bag to your order.

We invite you to contact our Customer Service as soon as possible by telephone at +33 (0)1.45.48.54.67 or by e-mail via the “Contact us” section. If our carrier has already picked up the order, we cannot cancel or modify it.

The order confirmation may be sent a few minutes after your payment. Please check your SPAM tray. If you do not receive an e-mail, please contact customer service.

We make every effort to prepare each order with the utmost care. However, despite the checks we carry out, problems may still arise. As chocolate is a fragile material, if you encounter an issue, please contact customer service, and we will get back to you as soon as possible.

The 7-day cooling-off period does not apply to contracts for the supply of perishable food products such as our chocolates.

However, it is possible to modify or cancel as long as the order has not left the store.

You can pick up products ordered on our website in-store. When you place your order, the availability of this service will be indicated according to the products ordered and the store selected.

You will receive an email confirming the arrival of your order at the store and will have 7 days to collect it.

You can designate another person to pick up your order in-store; simply enter their first and last names in the appropriate fields. This person must show proof of identity to collect your products.

You will be notified by email once your order arrives at the store. You will then have seven days to collect it.

Debauve & Gallais orders can be shipped anywhere in the world, with the exception of certain countries such as Korea and China, where customs regulations are too restrictive for our customers.

Colissimo handles shipments to French cities, and we can deliver by courier in Paris and certain inner-suburbs cities. A selected carrier handles international shipments.

During the summer, we use ChronoFresh for shipments within France. This method allows our chocolate to stay fresh for the delivery duration, varying from 24h to 48h.

Some destinations are unavailable during the warmer months of the year, as transport conditions cannot guarantee the condition of the chocolates on delivery.

> Domestic delivery (France)

Packages are prepared and dispatched the same day for all orders placed before 11am, Monday to Friday. Delivery times are 2 to 3 business days.

> International delivery

Packages are prepared and dispatched the same day for all orders placed before 11am, Monday to Friday. Delivery times are 2 to 6 business days for Europe and the United States.

Please note that preparation and delivery times may be longer during holiday periods (Easter, Christmas) or when products are out of stock.

>Delivery by courier

On weekdays, orders are delivered from Monday to Friday, provided the recipient is present when the courier arrives. Orders placed before 11 am on weekdays can be delivered the same day; after 11 am, they will be delivered the following day. Orders placed after 11 am on Fridays or weekends will be delivered the following Monday.
Weekend deliveries are possible on request only. A supplement will be added to the delivery charge.

You can create your account by clicking “My Account” and filling in the required fields. You may also create an account during checkout.

Once your order has been confirmed, you will receive a confirmation e-mail with your invoice.You can also view it in your My Account area on our website.