Shipping policy
Delivery
Terms of delivery
Delivery is made in Metropolitan France or in any other Delivery Country selected by the Customer, subject to DEBAUVE ET GALLAIS being able to execute the Order.
Delivery tracking references will be indicated by e-mail to the Customer, to enable him/her to follow the progress of his/her delivery.
Delivery costs will be invoiced at the rate in force on the day the Order is placed and as indicated on the Order Summary.
The Customer is informed of the terms and conditions of delivery before final validation of the order.
The Customer expressly acknowledges that the transfer of risks to the Products takes place when DEBAUVE ET GALLAIS hands them over to the carrier responsible for delivering the Order: the Products therefore travel at the Customer's risk.
Delivery times
Delivery times are indicated when the order is placed. They vary according to the delivery method chosen. They begin to run from receipt of payment by DEBAUVE ET GALLAIS.
If several Products in the same Order have different delivery dates, the latest delivery date will be that which is furthest away. However, in this case, DEBAUVE ET GALLAIS reserves the right for the Customer to request delivery of the Order in several instalments.
In the event of late delivery attributable to DEBAUVE ET GALLAIS, the Customer will have the option of requesting the cancellation of the sale of the Product by registered letter with acknowledgement of receipt or by any other durable medium (in particular e-mail with acknowledgement of receipt) if, after having enjoined DEBAUVE ET GALLAIS, by the same means, to effect delivery within a further period of 15 days, DEBAUVE ET GALLAIS has not done so within this period.
In this case, the sale will be considered cancelled upon receipt by DEBAUVE ET GALLAIS of the letter informing it of the cancellation, unless DEBAUVE ET GALLAIS has performed in the meantime.
In the event of cancellation of the sale, DEBAUVE ET GALLAIS will reimburse the Customer within 14 days from the date of cancellation.
Non-compliance with delivery deadlines shall not give rise to the payment of any compensation whatsoever.
Terms of delivery
Delivery is made in Metropolitan France or in any other Delivery Country selected by the Customer, subject to DEBAUVE ET GALLAIS being able to execute the Order.
Delivery tracking references will be indicated by e-mail to the Customer, to enable him/her to follow the progress of his/her delivery.
Delivery costs will be invoiced at the rate in force on the day the Order is placed and as indicated on the Order Summary.
The Customer is informed of the terms and conditions of delivery before final validation of the order.
The Customer expressly acknowledges that the transfer of risks to the Products takes place when DEBAUVE ET GALLAIS hands them over to the carrier responsible for delivering the Order: the Products therefore travel at the Customer's risk.
Delivery times
Delivery times are indicated when the order is placed. They vary according to the delivery method chosen. They begin to run from receipt of payment by DEBAUVE ET GALLAIS.
If several Products in the same Order have different delivery dates, the latest delivery date will be that which is furthest away. However, in this case, DEBAUVE ET GALLAIS reserves the right for the Customer to request delivery of the Order in several instalments.
In the event of late delivery attributable to DEBAUVE ET GALLAIS, the Customer will have the option of requesting the cancellation of the sale of the Product by registered letter with acknowledgement of receipt or by any other durable medium (in particular e-mail with acknowledgement of receipt) if, after having enjoined DEBAUVE ET GALLAIS, by the same means, to effect delivery within a further period of 15 days, DEBAUVE ET GALLAIS has not done so within this period.
In this case, the sale will be considered cancelled upon receipt by DEBAUVE ET GALLAIS of the letter informing it of the cancellation, unless DEBAUVE ET GALLAIS has performed in the meantime.
In the event of cancellation of the sale, DEBAUVE ET GALLAIS will reimburse the Customer within 14 days from the date of cancellation.
Non-compliance with delivery deadlines shall not give rise to the payment of any compensation whatsoever.
